FAQ's

What payment methods you are offering?

As of now we are accepting orders via Credit Card / Debit Card, Paypal and Shop Pay.

What is your refund policy and how long it take to receive refund?

We don’t accept returns based on change of mind. Also, we process refund right away and refund will be settled within 07 business days.

When my order will be shipped?

We are using FedEx and Royal Mail as trusted courier company. Order will be shipped within 2-3 business days and delivered within 2 business days depending on delivery location.

Do you charge VAT? Do I have to pay any additional charges to receive my product?

We are collecting VAT on the top of the listed price at the time of the order, but there is no hidden charge you need to pay to receive order.

Where can I contact to file loss of shipment complaint?

We are using FedEx and Royal Mail as trusted courier partners. In the event of loss of shipment, you need to contact courier company to file a claim. We will help to expedite the process but we cannot help once order marked delivered.

Are you authorized reseller of all listed products?

We are selling imported products on our website which are 100% genuine. There is no difference in the product whether you buy from us or from authorized reseller except warranty.

Where are you shipping from?

We are shipping goods from Croydon or Bristol warehouse.